Flash Global Logistics’ Bolsters Client Services – David Bertsch Joins FGL as VP of Global Client Services

Bertsch brings mission critical parts and supply chain expertise with industry end user experiences

Pine Brook, NJ – November 9, 2011 - Flash Global Logistics, leading global 2-4 hour third party mission critical logistics solution provider, today announces the appointment of David Bertsch to the position of VP of Global Client Services. Bertsch’s appointment further demonstrates the efforts of which Flash is committed to client service globally by leading a team of the industry’s top managing directors. With his appointment, David will also be a member of Flash’s Executive Leadership Team.

”During an extensive and prolonged interviewing process we have assessed that David believes in and demonstrates the key Flash-values: Passion, Accountability, Integrity and Responsiveness” says Flash CEO and President, Jim van Leenen.” Based on this I am confident that David; through his actions, will become a role model for the values that are the foundation of Flash’s success.”

David Bertsch joined the Flash team as Vice President of Global Client Services. David has 13 years of experience in the Mission Critical parts and Partner Relations space while developing and executing supply chain strategies throughout the globe with positions at Cisco and Juniper Networks. During his tenures, his focus was to seek out and capitalize on state of the art solutions in order to improve global operational efficiency, scalability, and flexibility in diverse regions. David was able to achieve highly sought after results in some of the most challenging markets in the world. His success is attributed to performing thorough assessment of the regional business landscape, diligent process and policy development, and fortitude in driving changes when appropriate. More importantly David believes excellence in business is a result of the investment in developing committed and resilient relationships. He holds a Bachelor’s degree in Computer Information Systems and a Master’s degree in Technology Management.

About: Flash Global Logistics is a global, leading aftermarket service provider for 2-4 hour mission critical service parts and products. Flash provides mission critical inventory management and engineers supply chain solutions for clients worldwide.  Flash’s global capabilities and infrastructure span more than 700 FSL’s, 15 multi-client DC’s, command centers and regional offices. Services include rapid setup and deployment for the global movement, management and tracking of critical parts and products, including IOR/EOR, Global Trade Management, VAT deferment management and bonded warranty warehouses.  Flash client industries include high tech healthcare, computer data storage and networking, communications & semiconductor. . www.flashlogistics.com

Contact:
Jeff Fox, 646.243.8628

Flash Global Logistics Is Selected by Palo Alto Networks to Support Its Mission-Critical Spare Depots and Global Reverse Logistics

Leading Network Security Company Selects Global Logistics Provider Based on Need for Global Expertise and Geographic Reach

Pine Brook, NJ – October 18, 2011 — Flash Global Logistics (“FGL” or “Flash”), leader in single source innovative supply chain solutions for global mission-critical parts and products, announced today that it has been selected by Palo Alto Networks, the network security company, to handle its aftermarket services for the management of the company’s global spare depots that include mission-critical product replacements as well as reverse global logistics. In addition to aligning themselves to Flash’s world-class leadership team, they are also aligned with Flash’s global network of Importer of Record and Exporter of Record (IOR/EOR) partners.

“In choosing a partner to enable support of our Global Customers, Palo Alto Networks looked for a company that would be proactive, nimble and provide logistics expertise and Global trade compliance,” said Vonnie French, Director, Manufacturing Operations at Palo Alto Networks.  “Flash was that company – stepping up to the challenge at hand, providing the required expertise in solution design and a global team to drive implementation – and even deploying several international depots immediately.”

French added, “By engaging with a company that handles our aftermarket services for the management of our global spare depots that include critical product replacements, Flash allows us to enhance our service capabilities to our rapidly expanding global customer base.”

“Flash is a leader in supporting high-growth companies in all of their logistics needs, especially those focusing on serving a global marketplace,” commented Jim van Leenen, CEO and President of Flash Global Logistics. “In fact, Flash continuously invests in its own international growth to ensure that it can support the requirements of growing industries and businesses like Palo Alto Networks. We provide global solutions that solve the most challenging pain points that customers face as they grow their businesses into new and emerging global geographies.”

“For companies requiring innovative logistics solutions, fast time-to-market and a full end-to-end logistics capability from import through storage, distribution and reverse logistics, Flash is positioned to assist companies of all sizes and industries to reach their respective customers and end users. As such, we are extremely pleased to announce our new partnership with Palo Alto Networks.”

About Palo Alto Networks
Palo Alto Networks™ is the network security company. Its next-generation firewalls enable unprecedented visibility and granular policy control of applications and content – by user, not just IP address – at up to 20Gbps with no performance degradation. Based on patent-pending App-ID™ technology, Palo Alto Networks firewalls accurately identify and control applications – regardless of port, protocol, evasive tactic or SSL encryption – and scan content to stop threats and prevent data leakage. Enterprises can for the first time embrace Web 2.0 and maintain complete visibility and control, while significantly reducing total cost of ownership through device consolidation. Most recently, Palo Alto Networks has enabled enterprises to extend this same network security to remote users with the release of GlobalProtect™. For more information, visit www.paloaltonetworks.com.

About Flash Global Logistics:

Flash Global Logistics, Inc. provides mission critical supply chain solutions for clients worldwide. Flash is headquartered in the U.S., incorporated in Germany and Brazil. Services include forward and reverse logistics; rapid setup/deployment for global movement, management & tracking of critical inventory; network modeling/analysis; global trade management. Flash’s infrastructure spans over 700 Forward Stocking Locations (FSLs), 15 multi-client Distribution Centers (DCs), command centers and regional offices. Flash serves high-tech clients in computer data storage/networking, healthcare, communications and electronics. Asset light for flexibility and client efficiency, Flash engineers solutions, mapping service applications directly to clients’ requirements. For more information, visit www.flashlogistics.com.

Contact:
Jeffery Fox
1-973-808-3366

 

(Flash Headquarters Celebrating After Certification)

Supply Chain Industry Announcement: Flash Global Logistics Management System Achieves

 ISO 9001:2008 Certification

Recognition of Flash’s commitment to quality and customer satisfaction

Pine Brook, NJ – September 15, 2011 – Company President and CEO of Flash Global Logistics Inc. Jim Van Leenen announced that Flash Global Logistics Management system has officially been registered as an ISO 9001:2008 Certified  Management System.

This certification demonstrates Flash’s commitment to quality process, policies and procedures while conducting business internationally to Fortune 1000 customers. Flash achieved this certification after undergoing a rigorous external audit by SGS with the output resulting in no major or minor nonconformities.

Van Leenen stated, “We are excited to publicly announce this achievement, having undergone an extreme approval process that covers every part of our business operations model. This certification further enhances our commitment to customers worldwide that Flash is dedicated to and strives to become an extension of them through our strong organizational standards.”

The scope of the FGL Quality Management System ISO-9001: 2008 Certification notes for the provisions of supply chain solutions via deliveries, inventory control, and critical parts storage.

Flash Global Logistics Director of Quality & Performance, Douglas Ray adds “This certification further helps Flash Global Logistics set itself apart as a logistics provider by including within its scope, the processes and procedures that cross all operational groups within the organization effecting customer satisfaction. Our executive management team, human resources, finance, global command centers, inventory control department ,partner management teams and solutions design teams all strive to meet our customer’s requirements and work within processes and procedures that are designed for continuous improvement.

About ISO

ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards. ISO is a network of the national standards institutes of 162 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations.

About Flash Global Logistics:

Flash Global Logistics, Inc. provides mission critical supply chain solutions for clients worldwide. Flash is headquartered in the U.S., incorporated in Germany and Brazil. Services include forward and reverse logistics; rapid setup/deployment for global movement, management & tracking of critical inventory; network modeling/analysis; global trade management. Flash’s infrastructure spans over 700 Forward Stocking Locations (FSLs), 15 multi-client Distribution Centers (DCs), command centers and regional offices. Flash serves high-tech clients in computer data storage/networking, healthcare, communications and electronics. Asset light for flexibility and client efficiency, Flash engineers solutions, mapping service applications directly to clients’ requirements. For more information, visit www.flashlogistics.com. 

Rising Interests in Flash’ Global and BRIC Marketplace Growth Attracts Critical Expertise in Sales

PineBrook, NJ, August 10, 2011— Flash Global Logistics, Inc., leading global critical logistics solutions provider, further enhances its robust service parts logistics expertise by recruiting Jason McGinnis. McGinnis formerly held independent business development consulting and professional corporate strategy roles with companies in Atlanta, GA and Austin, TX. With an extensive career in the technology services industry, Jason’s initiatives have been the catalyst for company’s growing new business, shaping competitive technique and customer retention.

Jason joins Flash as Director of Global Business Development, helping to support Flash’s future as the #1 provider in global, critical parts and products, real time total visibility supply chain logistics.

Flash Global Logistics, fast becoming the go to company for creative logistics solutions in global (including emerging) markets, specializes in critical scalable solutions and is a perfect fit for McGinnis. Jason has 15 years of achievements in national, strategic, and enterprise markets providing companies with detailed Cost Avoidance processes to reduce client’s CAPEX and OPEX spending.

Jason’s role, complementing Flash’s emphasis on scalable creative solutions for clients, will involve solutions design in Business Development for clients, encompassing direct sales, channel partnerships, and process development for account management. McGinnis’s background and focus has made him an instrumental component to Fortune 500 Corporations in the network and logistics service market place throughout the US, and helps support Flash clientele which span high tech, healthcare, telecommunications, semiconductor, computer data storage, networking and other industries.

About: Flash Global Logistics is a global, leading aftermarket service provider for mission critical service parts and products. Flash provides mission critical inventory management and engineers supply chain solutions for clients worldwide. Flash’s global capabilities and infrastructure span approximately 700 Forward Stocking Locations (FSL’s), 13 multi-client Distribution Centers (DC’s), command centers and regional offices. Services include rapid setup and deployment for the global movement, management and tracking of critical parts and products, including Importer of Record (IOR)/ Exporter of Record (EOR), Global Trade Management, VAT deferment management and bonded warranty warehouses. Flash helps clients reduce outstanding inventory and enter new or test markets with limited capital investment. Flash client industries include high tech healthcare, computer data storage and networking, communications & semiconductor. With asset light network modeling for flexibility and client cost efficiency, Flash engineers solutions mapping service applications directly to clients’ requirements. In Brazil, Flash is Importer of Record with the most extensive forward stocking location network of any industry competitor. www.flashlogistics.com/

Contact:
Jeffery Fox, 646.243.8628

Flash Global Logistics receives Industry Recognition as 2011 Supply & Demand Chain Executive 100, with Operations Optimization engagement in Brazil amongst ‘100 Great Supply Chain Projects’

Provider solution for Client’s Service parts supply chain optimization in Brazil is counted among successful and innovative transformation projects that deliver bottom-lie value to enterprises across different functions comprising the supply chain.

Pine Brook, NJ - May 2, 2011 - Flash Global Logistics, leading third party mission critical service part logistics solution provider, today receives recognition for inclusion in 2011 Supply & Demand Chain Executive 100 and award recognition for 100 Great Supply Chain Projects.

Through an online submission process, Supply & Demand Chain Executive collected information on supply chain transformation projects, including information on the objectives, scope, timeline and results of the project. The submissions were evaluated by the magazine's editorial staff primarily based on: ambitiousness/scope of the project; creative application of technologies/solutions/services used; extent of the business results/impact; and clarity of submission.

"Our goal with this year's '100' is to put the spotlight on successful and innovative transformation projects that are delivering bottom-line value to small, medium and large enterprises across the different functions that comprise the supply chain," added Barry Hochfelder, editor of Supply & Demand Chain Executive. "The projects featured in the '100' article can serve as a roadmap for supply chain executives looking for new opportunities to drive improvement in their own operations."

Flash Global Logistics was recognized for the successful outcome and quantifiable results of collaborative solution development with Juniper Networks, Inc. Operational transparency in an emerging market, operational excellence and best practices, combined with flexibility and regional expertise were contributing factors to the project’s success.

David Bertsch, Service Operations Delivery Manager at Juniper, said, “You have to make sure that you have transparency in your business every step along the way. You need to increase the speed of your supply lane. Without transparency, you'll miss the foreseeable opportunities. Every half-day savings is important in the supply chain. You need to reduce the touch points, and the only way to do this is to make every aspect of the process visible”.

Walter Santiago Jr., Senior Director LATAM with Flash Global Logistics, adds, “By keeping control of
the entire end to end process with operations from our US DC through material arrival on the shelf in
São Paulo, Flash provides transparency to Juniper, local expertise on business rules, taxes and
costs. This enabled Juniper to consider new ways of doing business in the market."

High level data on the project as posted by Supply & Demand Chain Executive, is below:

For a limited time, you may read the Juniper Brazil Flash Global Logistics case study, “Logistically Speaking, Tomorrow’s Not Just Another Day When Conducting Business in Brazil” by clicking here, in the Case Studies tab.

About:
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Additional information can be found at Juniper Networks (www.juniper.net).

Please see Flash Global Logistics website; information regarding Brazil can be found here.

News of damage to population and infrastructure in Japan continues. Japan employees and partners are communicating as best they can from the region and assessing the condition in the field. Directors of Client Services are points of contact in communication with Flash Global Logistics’ Clients. Updates are being recorded and communicated as received from the Japan Info Desk.

Service Supply Chain Optimization - White Paper for Download
By Steve Blaz, President & CEO, Steve Blaz and Associates, LLC, and Steve Kirstein, Director of Marketing, OnProcess Technology, Inc. (February 28, 2011)

In the complex world of the Chief Service Officer (CSO), there are many moving parts of the machine called “service”. How does one stay focused on what is important and what is not?

Best-in-Class companies focus on what is important to their customers, while keeping a healthy balance of what is important to their companies, i.e., great service at a reasonable profit. Achieving a harmonious balance of fiscal efficiency, operational excellence and customer satisfaction through the entire service supply chain is called “Service Supply Chain Optimization”.

To read the full paper including information regarding Third Party Partners and End to End Service Supply Chain Management, download by clicking on the icon below.

For more information about Optimizing your Service Supply Chain, contact Flash.

Andrew Lau joins Flash Global Logistics as Director APAC - Lau’s expertise supports Flash’s growth in Asia Pacific Region

Flash Global Logistics, leading third party mission critical service part logistics solution provider, announces the appointment of Andrew Lau to the position of Director Asia Pacific. Lau’s appointment further supports the leadership position of Flash in the global mission critical end to end service parts solution market, by providing additional regional leadership for APAC operations based on his background in Transportation & Logistics Management, Lean and Six Sigma certification, ISO 9001-2000 implementation and trade compliance regulations.

Andrew is based in Hong Kong and will direct the APAC region, excepting Australia, New Zealand and Japan. You can read more about Andrew here.

Walter Santiago, Senior Director LATAM, Flash Global Logistics, received Industry Recognition as 2011 Provider Pro to Know

Walter Santiago, Senior Director LATAM, Flash Global Logistics, received Industry Recognition by Supply & Demand Chain Executive as 2011 Provider Pro to Know

End to End Service Parts Solution Innovation and Operational Best Practices provide competitive advantage to Clients and their Customers in often challenging Emerging Markets

Pine Brook, NJ - February 7, 2011 - Flash Global Logistics, leading third party mission critical service part logistics solution provider, today announced that Walter Santiago, Jr., Senior Director LATAM, is honored as a 2011 Pro to Know by leading industry publication Supply & Demand Chain Executive.

"Our annual list of Provider Pros to Know highlights the many thought-leaders who are helping to shape the Supply Chain industry and advance Supply Chain as a respected discipline in the enterprise," said Barry Hochfelder, editor of Supply & Demand Chain Executive. "Their efforts in developing the tools, processes and knowledge base necessary for Supply Chain transformation, and in promoting new approaches to supply chain enablement, have earned them a place on this year's Provider Pros listing."

“Supply chain is sometimes segregated as an independent function but in the context of corporate strategy, is an integrated component driving customer satisfaction that can also be mobilized as a revenue stream,” says Santiago. “Flexibility in the supply chain function and service strategy gives the corporation the freedom to launch new product, in a new geography, and take advantage of opportunities that for companies with a rigid supply chain, would prove to be a limitation. Working closely with a company to define, plan and develop a streamlined program, understanding their customer requirements and SLA’s, will keep the supply chain solution aligned with end customer requirements and therefore the broader corporate strategy.”

Santiago, based in São Paulo, Brazil, is responsible for managing the rapidly expanding Flash Global Logistics partner agent network throughout Latin America and the Caribbean. He has over 11 years’ experience within the Latin American region, and for the last 10 years Walter has been responsible for managing service parts logistics throughout Latin America. Santiago is fluent in English, Spanish and Portuguese and has an MBA from the Mackenzie University in São Paulo.

Particularly, in 2007 and 2008, Santiago was instrumental in the creation and setup of Flash Global Logistics’ incorporation in Brazil, accompanied by organization and staffing of FGL’s Distribution Center and Tri-lingual Command Center. With Flash, Santiago assisted with the development the most expansive network in Brazil and across Latin America for clients, so that their service network is optimized and cost efficient. FGL and its LATAM team create total end to end solutions for complete mission critical aftermarket service in Brazil by becoming legal entity for import, sourcing service improvements for clients to increase customer satisfaction, and creating opportunities for companies seeking to launch or expand in this critical emerging market.

"Supply Chain is increasingly recognized as a strategic differentiator for leading small, medium and large enterprises, and Supply Chain leaders have become crucial to the success of the enterprise in meeting the challenges of the 'New Normal' economy," said Andrew K. Reese, editorial director of Supply & Demand Chain Executive.

For a limited time, you may read the Juniper Brazil Flash Global Logistics case study, “Logistically Speaking, Tomorrow’s Not Just Another Day When Conducting Business in Brazil” by clicking here, in the Case Studies tab.

About:
Supply & Demand Chain Executive is the executive's user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. On the Web at www.SDCExec.com.

Flash Global Logistics is a global, leading aftermarket third party logistics service provider for mission critical service parts and products.  Flash currently provides a complete suite of after sales logistics services, with operations in over 80 countries, in-country management and importer of record services.  Flash services span approximately 700 FSL’s, 15 multi-client DC’s and regional command centers, and provide clients with strategic deployment, positioning, rapid delivery, management and tracking of mission critical service parts and components.  Flash focuses on servicing emerging markets with extensive operations and infrastructure in Brazil, and specializes in customized distribution solutions, reduction of outstanding inventory, and reverse logistics management programs.  These specialized services, in addition to Flash operating as an asset light service provider, maximize cost efficiency and flexibility for clients, assisting them with new market entry and end to end operations in markets often considered challenging.  Flash services are all provided with operational transparency and real time visibility supported by FLASHTRAC, the leading edge customized IT tool designed by the Flash team.  Flash is incorporated in the United States, Germany and Brazil, where Flash provides the most competitive end to end aftermarket service solutions, fastest US to Brazil product transport, and broadest network reach to service clients’ customers.  Flash supports clients in computer data storage and networking, telecom, high tech communications, healthcare, automation & semiconductor industries.  For additional information on Flash Global Logistics, please visit www.flashlogistics.com and www.flashlogistics.com/brazil.

Heldt brings additional Latin American trade management, solution, transport and logistics in-country expertise.

Pine Brook, NJ - January 10, 2011 - Flash Global Logistics, leading third party mission critical logistics high tech solution provider, today announces the appointment of Oliver Heldt to the position of Director, Latin America. Heldt’s appointment is preceded by the promotion of Walter Santiago to Senior Director, Latin America, and further strengthens the leadership position of Flash in Latin America, particularly Brazil, by providing additional regional leadership for trade management expertise, in-country solutions and relationship building in this complex and significant market.

“Oliver Heldt has extensive experience in mission critical spare parts and Latin American trade management, and is a solid and welcome addition to the Flash team,” says Philippe Jadoul, VP International. “He will continue expanding this important area of focus for Flash clients, by continual development of client solutions, creation of extended value offerings and partner relationships, and implementation of Latin America specific initiatives.”

Heldt’s background of over 17 years’ experience in supply chain management, transport and logistics, includes operational positions with Kuehne & Nagel in Germany, strategic project management and development of the critical spare parts logistics department and FSL network for Estafeta in Mexico as Director Logistics Solutions, regional expert consulting and program management. He is fluent in English, Spanish and German, holds a Bachelor’s degree in Logistics, and is the perfect complement to the constantly developing leadership position of Flash in Latin America, supported by flagship operations in São Paulo, Brazil.

In Brazil, Flash provides end to end, single source, aftersales mission critical service solutions, and will move inventory from FGL locations in the US to shelf in Brazil in 12 days or less. Clients launching product in this market or expanding operations have experienced import process time decrease from 22 days to 10 days or less; time for reverse logistics processes and export of defective units on a weekly basis decreased; single source solution management; real time data visibility; time and resource savings; and automation of processes. In Mexico and Latin America, clients have experienced extensive depot network and start up within one month; upgrades in return to factory time, distribution and replenishment time reduction; inventory pipeline reduction; logistics charge reduction and increased customer satisfaction.

About: Flash Global Logistics is a global, leading aftermarket service provider for mission critical service parts and products. Flash provides mission critical inventory management and engineers supply chain solutions for clients worldwide. Flash’s global capabilities and infrastructure span approximately 700 FSL’s, 13 multi-client DC’s, command centers and regional offices. Services include rapid setup and deployment for the global movement, management and tracking of critical parts and products, including IOR/EOR, Global Trade Management, VAT deferment management and bonded warranty warehouses. Flash helps clients reduce outstanding inventory and enter new or test markets with limited capital investment. Flash client industries include high tech healthcare, computer data storage and networking, communications & semiconductor. With asset light network modeling for flexibility and client cost efficiency, Flash engineers solutions mapping service applications directly to clients’ requirements. In Brazil, Flash is Importer of Record with the most extensive forward stocking location network of any industry competitor. www.flashlogistics.com/brazil.

Contact:
Amy Minarik, 973.808.3360

Toby Gooley of DC Velocity sheds light on the logistics challenges associated with doing business in Brazil, in the article below, “The rocky road to Rio: What shippers need to know about doing business in Brazil”. The piece outlines the unique Brazil requirements related to transportation and taxes (including nota fiscal), and the important role of 3PLS’s that specialize in this market. Specialists provide an outsourced advantage for companies needing to gain better control of the inbound shipment process while improving compliance with import regulations.

As a mission critical logistics provider serving up total aftermarket solutions in Brazil, Flash Global Logistics is ahead of the curve. Recognizing the importance of this emerging market years ago, Flash developed a full service end to end solution including Distribution Center, tri-lingual Command Center, in country management, and the most comprehensive network for clients’ customer coverage. Flash became legal entity for importer of record services, provides a system that is NF-e compliant for nota fiscal, has fiscal system link to Siscomex, provides broker registration at Siscomex for import and export for clients, with complete operational transparency for billing and cost.

What does this provide for clients? Client inventory moves door to door in 12 days or less. Speed of transit lessens the need for excess replacement stock and saves them dollars in the inventory pipeline. Customer satisfaction is enhanced. Clients have one point of contact to manage their Brazil mission critical service parts logistics operation and assist with import, export for repair and return, transport of material, end to end visibility and in country customer assistance. Clients receive visibility and data to make knowledgeable decisions, the support to flexibly navigate this challenging market, resulting in cost efficiency and revenue drivers within their supply chain.

You can learn more about Flash Brazil at http://www.flashlogistics.com/brazil. Read on for tips in the article by Toby Gooley, found in DC Velocity, below:

The rocky road to Rio: What shippers need to know about doing business in Brazil

Brazil may be the new "land of opportunity," but longstanding logistics and bureaucratic headaches remain.

By Toby Gooley

The "Road to Rio" is a busy one these days. Brazil sailed through the global economic recession relatively unscathed, and its economy is more stable today than perhaps at any time in its history. A growing middle class has sparked demand for housing and retail goods. All of this has combined to make Brazil one of the world's few economic bright spots—and a very attractive market for manufacturers, retailers, and the businesses that serve them.

That's why companies from around the globe are moving into Brazil in a big way. But like the manufacturers that rushed into China more than a decade ago, they're discovering that new markets can present new challenges. To make it in Brazil, businesses have to adapt to the country's unique logistics environment and play by some often-mystifying rules. Here's a brief look at just a few of Brazil's many challenges and some strategies for dealing with them.

Get a good accountant!
Any discussion of logistics in Brazil starts with laws and taxes, which are a frequent source of frustration for outsiders. Brazil is "highly regulated, it is protective of domestic industry, and you have to deal not just with inconsistent laws and regulations but also with inconsistent interpretation of those laws and regulations," says Humberto Flores, president for the Americas of DHL Supply Chain's technology and aerospace business unit.

As an example of inconsistent enforcement, Dale Rogers, professor of supply chain management at Rutgers University, cites an electronics manufacturer's experience with a law requiring products manufactured in Brazil to be returned to their point of origin for disposition. Rogers, who is also the leader of the supply chain sustainability practice at Brazil's Instituto de Logística e Supply Chain (ILOS), says the manufacturer was excused from compliance in 2009, was required to comply this year, and will get a break from enforcement again in 2011. "This sort of thing seems capricious, and it can be confusing," he says. "Brazilian managers are very flexible and are able to change course quickly. For the typical American, who thinks things are going to stay the same, it's hard to adjust."

Brazil's tax system is equally complicated. "There are more than 70 different types of taxes, and there are monthly debits and credits. You have to be able to understand how that will impact your business," says São Paulo-based Bill Scroggie, managing director of Penske Logistics in South America. He advises adding tax experts to your team to help navigate national and state tax codes. Tax compliance is so important that competition for knowledgeable accountants is fierce, he warns.

The tax regime has a big influence on transportation. For example, the CTRC (truck bill of lading) and the nota fiscal (fiscal invoice) are not just shipping documents; they are supporting documents on which the complex Brazilian tax system is based, confirming for tax purposes that a delivery actually took place and that a sale has been completed. In 2008, federal authorities began a modernization program that will standardize the tax bookkeeping system and convert it to an electronic system. The CTRC and nota fiscal are in the process of changing to the new system. The modernized tax system will promote information sharing at all levels of government almost in real time, and it will save taxpayers money by eliminating paper documents and reducing bureaucracy, Scroggie explains.

The tax burdens are so heavy that sometimes "where you route a truck is actually determined by tax rules rather than what makes the most sense from an efficiency point of view," says Rogers. Companies often route shipments to take advantage of varying state value-added taxes on sales and services, he explains. Because those rates depend in part on whether a transaction is intra- or interstate, it can be cheaper overall to ship longer distances.

The bustling city of Manaus exemplifies how tax benefits can take precedence over logistics efficiency in Brazil. The city, located at the confluence of the Amazon and Rio Negro rivers in the middle of the Amazon jungle, has only one road in and out—the poorly maintained Brazil Route 174, which cannot accommodate heavy truck traffic. The nearest consumer market is 1,500 miles away, Flores says. But tax incentives designed to promote manufacturing in underdeveloped areas are so attractive that dozens of multinational companies—Sony, Phillips, Nokia, Samsung, and Whirlpool, to name a few—bring raw materials and components in for assembly and ship out finished products, mostly for domestic consumption.

The lack of highway access means manufacturers are forced to use freighter aircraft, barges, and small ships to move the goods in and out of the jungle. Heavier goods travel four days up the Amazon River and the Rio Negro to Manaus and four days back down the Amazon for export or domestic consumption. Air freight is typically reserved for high-value, lightweight items, such as cell phones.

It's hard to imagine that the benefits of manufacturing in Manaus outweigh the logistical drawbacks, but companies that manage to qualify for the full range of tax breaks can halve tax liabilities that would otherwise account for 45 percent of the goods' value, according to Flores. That more than compensates for the added logistics costs, he says.

Be realistic about transportation
The transportation challenges may be daunting, but they're not insurmountable. In Brazil, where there's a will, there's a way—even in some very remote areas. Earlier this year, for example, the global freight forwarder Damco and a local barge company launched an all-water service from Porto Velho on the Madeira River to Manaus. The service will help businesses in the remote states of Rondonia, Acre, and Mato Groso export cotton, leather, minerals, lumber, and beef.

Because Brazil is such a vast country, it's important to be realistic about what's feasible when it comes to transportation, experts say. "The country's economy is expanding quickly, but the infrastructure, including ports, airports, and roads, has not been able to keep up," Scroggie says.

Infrastructure has been in the spotlight lately because Brazil will host soccer's World Cup in 2014 and the summer Olympics in 2016. Better roads, ports, and airports will be needed to support those events. But more than 90 percent of respondents to a survey of supply chain professionals in Brazil, conducted by BDP International earlier this year, questioned whether much-needed improvements would actually be completed in time to meet the demands of these events.

In the meantime, the country's seaports are putting a lot of money into improving their facilities, says Rogers. And an expansion project in São Paulo has added a six-lane highway along with a "ring road" that routes trucks around the city center. Diverting trucks to the ring road has already reduced traffic volume inside the city by 40 percent, Scroggie reports.

Whether a company does business with big chain stores, with mom-and-pop stores in the city, or with customers in the Amazon jungle, Scroggie advises setting realistic expectations regarding both transit times and delivery agreements. Companies must make sure their contracts' transportation provisions are consistent for all parties, and that any penalties or consequences for late or failed deliveries are clearly spelled out in agreements throughout the supply chain, he says. Agreements should also take into account the varying regulations and conditions imposed in each state, he adds.

Another matter to settle in advance is how transportation-related communication will take place. For example, it may take several weeks to get a signed proof of delivery from a small retailer in the interior because the physical document has to make its way back through the logistics network. "You have to have agreed-upon rules about how that will happen," Scroggie says.

Use 3PLs to your advantage
As Brazil becomes an increasingly important player in global supply chains, logistics outsourcing is taking on a bigger role. More than 60 percent of respondents to the BDP International survey said they were outsourcing more of their transportation-related functions to third-party logistics companies (3PLs). Respondents also said they were relying more on specialized service providers to gain better control of inbound shipments and improve compliance with import regulations.

Big-name multinational 3PLs are active in Brazil, but there are also a number of homegrown competitors. "Brazilian 3PLs tend to be smaller than the companies multinationals typically deal with," says Rogers. Some of the better-known Brazilian 3PLs include Rapidão Cometa, Grupo J&uactue;lio Simões, and Tagma.

The big multinational 3PLs have an advantage because they can participate in global contracts for multinational clients and they hire bilingual staff, Scroggie says. The local logistics companies may have a pricing edge, but with the exception of some of the larger firms, they typically employ only Portuguese speakers.

Third-party service providers have already made big inroads into Brazil's warehousing market. It's common to see large multi-client facilities or warehouses that are shared by multiple logistics providers. "A warehouse may have 1 million square feet but five different 3PLs, each with 200,000 square feet," Scroggie reports. Whether a company operates its own warehouses and DCs or outsources depends in large part on volume. For example, French retailer Carrefour outsources its DC operations, while Wal-Mart Stores runs its own facility, though it outsources its e-commerce fulfillment.

Growth and change
Companies seeking to learn more about logistics management in Brazil will find there's no shortage of resources. They can choose from a variety of logistics and supply chain conferences, trade shows, and degree programs, including conferences and seminars organized by ILOS, which collaborates with the Council of Supply Chain Management Professionals. In addition, IntraLogística, the monthly magazine published by Instituto IMAM, offers an excellent introduction to warehousing and material handling trends in Brazil.

But those in the know warn that logistics-related information can have a short shelf life. The logistics and supply chain scene in Brazil is growing fast and changing almost daily. "Brazil has changed dramatically in the 10 years I've been going down there," says Rogers. "If your perception of Brazil is based on what it was a few years ago, you'll be wrong. If your perceptions are even two years old, they'll be out of date. And if they are five years old, not much is the same."

Supply Chain Industry Partnership Announcement: OnProcess Technology® and Flash Global Logistics Provide Joint Solution

Global Mission Critical Service Parts Logistics Service Combined with Improved Asset Retrieval and Increased Velocity of Return Create Unprecedented, Single, Seamless Management of Service Logistics Operation

Pine Brook, NJ – June 1, 2010 – Flash Global Logistics, leader in single source innovative supply chain solutions for global mission critical parts and products, today announced its partnership with OnProcess Technology®, global leader in Asset Retrieval and Customer Experience Management for reverse logistics. This strategic partnership provides clients and the service supply chain industry with an unprecedented, closed loop, comprehensive solution for forward and reverse logistics management, visibility and intelligence.

“We are excited to publicly announce this powerful joint offering and to provide the opportunity for an innovative, single forward and reverse logistics solution to companies seeking to manage their asset recovery of mission critical parts logistics,” said Jim van Leenen, CEO Flash Global Logistics. “Best-in-class companies benefit from driving revenue through the reverse chain as well as capitalizing upon customer after sales service via mission critical parts management - especially in the current economy, we are fortunate to leverage value for our clients and future clients via an integrated solution.”

“Economic pressures on the service segment make it even more important for operational decision makers to uncover revenue leakage in their supply chain, and manage their partners, repair vendors and operations to the highest efficiency possible,” said Ed Barry, CEO OnProcess Technology®. “Customer satisfaction and positive customer experience have immediate impact on a company’s bottom line. Partnering the core competency of OnProcess Technology® with the service applications of Flash Global Logistics creates a winning B2B value proposition for our clients’ experience, as they strive to improve operational excellence with their customers and end users.”

Both companies are global, industry leaders, serving clients in worldwide markets, with Flash emphasis on emerging markets. The partnership provides forward and reverse logistics solutions customized according to clients’ unique requirements and business rules. Asset Recovery powered by OnProcess Technology® provides complete visibility to data, analytics and reporting for recovery and velocity rates, status code analysis, received and outstanding inventory, non-returnables and dollars outstanding. The technology is integrated with FLASHTRAC©, Flash Global Logistics’ real time, web-based order and inventory management system, giving clients full access to all services through one, unified system. Combined with service applications for global trade management, inventory and warehouse management, and critical delivery, this partnership provides complete visibility to service logistics operations.

New applications for this partnership are in discussion and will be released to the marketplace in Q3 2010.

About: 

OnProcess Technology® provides customer experience management and asset retrieval services to some of the world's leading technology companies; giving them visibility into, and actionable data-driven insights from, their logistics and customer experience processes. Founded in 1998, OnProcess has pioneered the development of comprehensive reverse logistics programs using advanced methods and technologies that can be applied to meet the specific performance goals of its clients. OnProcess Technology® conducts business in over eleven languages for multinationals in the Americas, Europe and Asia. Its clients are leaders in Cable and Pay TV, Wireless Communications, Telecom Equipment, Medical Devices and Computer Networking & Storage Equipment. Working with OnProcess Technology® saves clients millions of dollars annually, and measurably improves their customer satisfaction levels; providing them with the ability to differentiate on service, rather than price. www.onprocess.com

Flash Global Logistics, Inc. provides mission critical supply chain solutions for clients worldwide. Flash is headquartered in the U.S., incorporated in Germany and Brazil. Services include forward and reverse logistics; rapid setup/deployment for global movement, management & tracking of critical inventory; network modeling/analysis; global trade management. Flash’s infrastructure spans 700 FSL’s, 12 multi-client DC’s, command centers and regional offices. Flash serves high tech clients in computer data storage/networking, healthcare, communications, electronics. Asset light for flexibility and client cost efficiency, Flash engineers solutions, mapping service applications directly to clients’ requirements. www.flashlogistics.com

Contact: Amy Minarik, (973) 808-3360

Flash Global Logistics Automates Export Compliance Via Integration with FLASHTRAC

Technology Solutions Provide Client Value Added Advantages for Mission Critical Product Export

Pine Brook, NJ – May 10, 2010  – Flash Global Logistics, leader in single source innovative supply chain solutions for mission critical parts and products, today announces its value added Export Compliance Program, integrated with FLASHTRAC© - the company’s real time, web-based order and inventory management system, specifically designed to address users’ service needs for mission critical parts logistics. Automation of this competitive offering, including Denied Party Screening, Export Control Classification Number License Control Checks, Commercial Invoice Preparation and Automated Export System Filing, supports clients’ compliance programs, saves clients time, resources, compliance processing steps and helps clients avoid hefty fines and denial of export privileges. "Integration of Flash’s Compliance Program with FLASHTRAC validates clients’ cross border shipments against all U.S. and most other countries’ denied party lists; this is substantial, because there are just under 70 lists in total,” said Dennis Moniz, VP Business Technology Flash Global Logistics. “Flash can also maintain and control the number of parts shipped under a client’s specific ECCN license; this helps clients determine license quantities that are becoming low, or are close to expiration.”

“Compliance with U.S. law is non-negotiable,” states Jim van Leenen, CEO & President Flash Global Logistics. “Companies that ship out of country must recognize potential risk and regulations associated with exporting. Regardless of how the item is transported, inventory shipment is considered an export even if it leaves the U.S. temporarily, leaves the U.S. as a gift, or goes to a wholly-owned U.S. subsidiary in a foreign country.” Even a foreign-origin item exported from the United States, transmitted through the U.S. or being returned from the U.S. to its foreign country of origin is considered an export and subject to appropriate regulations.

Organizations regulating export control include the Bureau of Industry and Security, Department of State, FDA (Medical Devices), and Department of Treasury (Office of Foreign Assets Control); BIS is responsible for enforcing Export Administration Regulations. “Dual-use” items, having both commercial and military proliferation applications, but also some purely commercial items, are subject to the EAR.

Flash’s technological innovation differentiates the company from mission critical service providers. For instance, Brazil shipment documentation is transitioning from hard copy Nota Fiscal to the electronic ‘NF-e’; FLASHTRAC is configured to capture all necessary information to allow for filing within the Brazilian fiscal system.

About:
Flash Global Logistics, Inc. provides mission critical supply chain solutions for clients worldwide. Flash is headquartered in the U.S., incorporated in Germany and Brazil. Services include forward and reverse logistics;  rapid setup/deployment for global movement, management & tracking of critical inventory; network modeling/analysis; global trade management.  Flash’s infrastructure spans 700 FSL’s, 12 multi-client DC’s, command centers and regional offices. Flash serves high tech clients in computer data storage/networking, healthcare, communications, electronics. Asset light for flexibility and client cost efficiency, Flash engineers solutions, mapping service applications directly to clients’ requirements. www.flashlogistics.com

Reverse Logistics: Driving Improved Returns Directly to the Bottom Line

Efficiently Managing the Reverse Service Supply Chain as a Revenue Source Drives Bottom Line Results, Defines Best-in-Class Performance

Pine Brook, NJ – March 25, 2010 – Flash Global Logistics, global leader in single source innovative supply chain solutions for mission critical parts and products, today announced cosponsorship
of the Aberdeen Group Report Reverse Logistics: Driving Improved Returns Directlyto the Bottom Line and availability of the report via private download on the Flash website.

The complex cycle of Reverse Logistics, which includes the components of Forward Logistics, Depot Repair, Sales & Marketing for refurbished parts and products, Finance, Channel Management and absolutely Customer Service, demands strategic action to leverage the process as a profit bearing revenue stream.

"As competitive and economic pressures continue to have a significant impact on the service segment, an increasing number of companies have begun to view the reverse logistics chain as a process that may be used to manage costs and drive additional revenues through the management and tracking of the return, repair, refurbishment and remarketing of assets," said Bill Pollock, Vice President, Principal Analyst, Aberdeen Group. "In addition, many firms are also taking a greater interest in the disposition of spent assets and the ways in which costs can be further contained and additional revenue can be driven out of existing reverse logistics operations."

Survey findings were based on responses from 164 respondents collected in Q1 2010. The research provides actionable information, and shows that Best-in-Class companies:

• Recognize $1.8 million in year-over-year savings as a result of improved velocity of returns
• Realize more than a 4x greater decrease in year-over-year cost per Return Material Authorization
• Achieve an average parts return time of 4.42 vs. other companies average of 16.65 for parts return time

“Investment in this aspect of the supply chain yields significant results,” says John Miller, SVP Global Business Development, Flash Global Logistics. “The research indicated that the annual volume of returns that is managed by respondent service organizations amounts to roughly 1/6th of the annual sales of equipment and parts - this is a sizable percent of the business. As a service parts logistics provider, we support our clients in realizing the returns that come from investment in the reverse logistics chain, and the high levels of customer satisfaction that can be achieved from efficient reverse logistics operations.”
Excerpt graphs from the report are provided below:

Figure 1: What Happens to Return Products?

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Figure 2: Top Pressures Driving Reverse Logistics Management

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About:
Aberdeen Group, a Harte-Hanks Company provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

 

Flash Global Logistics, Inc. provides mission critical inventory management and engineers supply chain solutions for clients worldwide. Headquartered in the US, Flash is incorporated in Germany, Brazil, and is legal entity with Import/Export capability for Brazil. Flash provides global solutions with speed, accuracy, systems integration and regional expertise. Its global service capabilities and infrastructure span ~700 FSL’s, 13 multi-client DC’s, command centers and regional offices. Services include rapid setup and deployment for global movement, management & tracking of critical parts and products, Network Modeling/analysis, IOR/EOR services in ~85 countries, Global Trade Management and Compliance including Denied Party checks, ECCN License controls, Commercial Invoice preparation, and AES filing. Flash serves high tech clients in computer data storage & networking, healthcare, communications and electronics. With asset light network modeling for flexibility and client cost efficiency, Flash engineers solutions that map service applications directly to clients’ requirements. www.flashlogistics.com

Contact:  Amy Minarik, 973.808.3366

Dennis Moniz, VP Business Technology, Flash Global Logistics, receives Industry Recognition by Supply & Demand Chain Executive as 2010 Provider Pro to Know

Technology professional pioneers system advances in mission critical logistics supply chain service; is recognized for delivering leadership and competitive advantage to clients during economically challenging times

Pine Brook, NJ – March 18, 2010 – Flash Global Logistics, global leader in single source innovative supply chain solutions for mission critical parts and products, today announced that Dennis Moniz, Vice President Business Technology, is honored as a 2010 Pro to Know by leading industry publication Supply & Demand Chain Executive.

"This year's Provider Pros to Know have shown themselves to be thought-leaders in the Supply Chain industry," says Andrew Reese, editor of Supply & Demand Chain Executive. "Highlighting the learnings that the Provider Pros to Know have taken out of the Great Recession provides our readers with a wealth of best practices that they can apply in their own supply chains, as well as insights into how leading organizations are positioning themselves for competitive advantage in the Great Recovery ahead."

Dennis Moniz was responsible for developing and implementing the web based order and inventory management system known as FLASHTRAC©, specifically designed to address the service needs of mission critical parts logistics.

“Design solutions for customers are critical; the Voice of the Customer is critical in all design creation,” says Moniz. “Via FLASHTRAC, scalable IT solutions provide clients the greatest value to their business and address their customer and end user needs. Our development process capitalizes upon current technologies to produce the best possible design solutions for our customers, incorporates VOC, and delivers the necessary data through future technological developments. Global access to real time data - ‘what you need, when you need it’ - leads in this industry.”

Moniz points out the unique challenge of IT management during a recession. He emphasizes the need for creativity in development, which leads to cost savings, budget and bottom line impact over time. Moniz prioritizes working on innovative solutions to drive automation throughout the supply chain process, driving down operational cost.

Supply & Demand Chain Executive issued its call for nominations in November, 2009. Over 400 submissions were evaluated for initiatives and projects that helped address challenges of the recession and prepare the market for recovery, as well as lessons learned to be applied to future initiatives. 2010 Pros to Know will be featured in the February/March 2010 issue of Supply & Demand Chain Executive. Early announcement was featured on the website at www.SDCExec.com/2010Prostoknow.

About:
Supply & Demand Chain Executive is the executive's user manual for successful supply and demand chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased case studies to steer executives and supply management professionals through the complicated, yet critical, world of supply and demand chain enablement to gain competitive advantage. www.SDCExec.com.

Flash Global Logistics, Inc. provides mission critical inventory management and engineers supply chain solutions for clients worldwide. Headquartered in the US, Flash is incorporated in Germany, Brazil, and is legal entity with Import/Export capability for Brazil. Flash provides solutions with speed, accuracy, systems integration and regional expertise. Its global service capabilities and infrastructure span ~700 FSL’s, 13 multi-client DC’s, command centers and regional offices. Services include rapid setup and deployment for global movement, management & tracking of critical parts and products, Network Modeling/analysis, IOR/EOR services in ~85 countries, Global Trade Management and Compliance including Denied Party checks, ECCN License controls, Commercial Invoice preparation, and AES filing. Flash serves high tech clients in healthcare, computer data storage & networking, communications and electronics. With asset light network modeling for flexibility and client cost efficiency, Flash engineers solutions that map service applications directly to clients’ requirements. www.flashlogistics.com

Contact: Amy Minarik, 973.808.3360

Outsourcing Alleviates Logistical Growing Pains

Wellington Technologies of Westlake, Ohio, was threatened by its own success. Founded in1996, the authorized Hewlett-Packard 3000 and 9000 maintenance provider had signed a contract with one of the largest communications providers in the world in 2007. The scope of the win was beyond the capabilities of its existing parts delivery system.

"Our delivery system at the time was putting parts on every one of our sites. That would not work with this engagement," says Duane Ahrens, Vice President of Service and Delivery for Wellington. "We did not have the resources to manage a large number of depots." What's more, Wellington had a parts delivery time line agreement with its customers that had penalties. After being hit with those penalties, Ahrens knew he needed the help of outsourcing to meet these delivery challenges and enhance its capabilities.

Rapid transition

"Businesses rely on third-party logistics providers (3Pls) because they believe they have the levels of experience, expertise, and infrastructure required to assist them with all of their logistics needs," explains William K. Pollock, Vice President -- Principal Analyst, Strategic Service Management Practice for Aberdeen Group of Boston, Massachusetts. "A 3PL that already has a local presence with people 'on the ground,' distribution centers, and tried-and-true channel partners can assist its customers more readily with respect to finding, assessing, and ultimately opening new depots in new locations."

In the spring of 2007, Wellington began looking for an outsourcing logistics provider by reaching out for suggestions. Following recommendations from trusted colleagues and then evaluating real-time proprietary software, Wellington selected Flash Global Logistics of Pine Brook, New Jersey. Founded in 1983, Flash has over 700 depots worldwide including 300 in North America.

"Companies that engage in relationships to deploy parts for service contracts are now expanding to overseas and emerging markets," explains John Miller, Senior Vice President of Global Business Development for Flash. "Our engagement gives them a dynamic approach to their markets because they can quickly react to client needs anywhere in the world." Flash's partners provide the physical locations and transportation following the supplier's process mapping and systems that they installed in their facilities.

Wellington set up an aggressive time line for ramping up the transition, according to Ahrens. The company set up 11 depots initially through its on-site Flash representative. "She delivered everything we asked for, making the changes we needed for the delivery model to work for us. They were up in less than four weeks with parts available. They exceeded our expectations and went above and beyond everything we asked for," says the Wellington executive.

"A 3PL representative on the client's site represents a distinct advantage," according to Pollack. "Time is the most valuable currency in the logistics business. Waiting for an off-site representative to answer a client's emergency call can cost both real money and customer satisfaction."

However, in many cases, he says the real value of a full-time, on-site representative comes from his or her ability "to contribute to the execution of the client strategy with a clear focus on facilitating shipments, satisfying clients, and managing costs."

Ahrens says there were times where Wellington thought its depot could deliver the parts in the customer's timeframe, but didn't. "Flash took over the whole process and moved the parts and depot seamlessly. It didn't affect our service level during the transition," he says.

Over the rest of 2007 and into 2008, the depots increased to 48 including one each in Canada and Mexico. Expanding the number of depots is easy for Ahrens. "We can add a new depot and have it running in two weeks, typically in as little as one," he reports.

Expanding outside of the United States

Outsourcing allowed Wellington to grow its business. "We had a challenge delivering parts to a critical customer in Mexico. We had no experience there," Ahrens recalls. Once again Flash came to the rescue. Through the use of outsourcing, Wellington had ready access to the resources it needed to fulfill its contractual obligations with a major client.

Flash educated Wellington on the requirements, legalities, trading positions, and requirements for an importer of record in Mexico. "One of the key roles we play is providing the intelligence and design to actually do business in those countries. Sometimes it may be the first time they are engaged in international activity," Miller explains. "This took longer than the deployment," he adds.

Flash simplified the process for Ahrens. "All we had to do was get the part to Laredo, Texas, to a partner of Flash. They took the part into Mexico as the importer of record and delivered it to our depot without any complications," he reports.

Ahrens appreciates the enhanced capabilities outsourcing provides. "We can grow internationally at will; they make us look like a much larger global organization. We can set up operations in another country in a short period of time with a successful delivery model where we don't have to add staff because it's their feet on the street. We are able to move wherever our customers are, knowing we have Flash behind us.

"They were a big part of our 300 percent growth from 2008 to 2009 because of their expediency in opening up depots," Ahrens submits. "They have probably saved us $8 million annually in inventory procurement. We wouldn't be where we are today without Flash."

Lessons from the Outsourcing Journal:

• Outsourcing allows manufacturers to rapidly expand their depot facilities when opportunities require it.
• Outsourcing reduces the risk for companies doing business in a foreign country for the first time.
• Having a provider representative at the buyer's site enhances strategic planning and more rapid implementation.
• Outsourcing provides worldwide resources to enable global expansion.

Publish Date: February 2010

Outsourcing Alleviates Logistical Growing Pains

Logistics Today: From Russia with Logistics by John Miller

The supply chain is expanding and providing companies with global reach - a global reach that is now required, not merely optional, in order to sustain sales projections once focused primarily on target rich major markets in the United States, EMEA, and APAC. Russia, for instance, is emerging as...  (please click on the PDF link below to read the full story).

Logistics Today Vol 12 - From Russia with Logistics

Service Operations Emerges From The Back Room To The Board Room As Key Profit Lever -
Enhancing Its Leadership Position, Flash Global Logistics Appoints Former Juniper Networks
Executive Steve Blaz To Board of Directors

Client base and Industry to benefit from 25 years of experience and expertise in the areas of worldwide service and support, strategic partnering and business operations.

Pine Brook, NJ – December 8, 2009 - Working to further cement its leadership position, Flash Global Logistics, the global leader in single source supply chain solutions for mission critical parts and products, today announced that the company has appointed Steve Blaz, former Vice President of Global Service Operations for Juniper Networks, to its board of directors.

“Steve is a proven, intelligent executive and visionary. We look forward to benefiting from his insights and experience as a member of Flash’s board,” said Jim van Leenen, CEO for Flash Global Logistics.  “Steve adds a new dimension and depth of user knowledge to our organization which will increase our ability to better serve clients and impact their bottom lines.” 

With Juniper, Blaz successfully drove the restructuring and turnaround of the Service Operations group, dramatically improving customer satisfaction and on-time delivery to all time highs, while establishing operational excellence and significantly reducing operational expenses by over 40%. 

“It’s these types of processes and results that companies need to focus on when preparing for their own service operations and global logistics excellence,” says John Miller, Senior Vice President of Global Business Development for Flash. “Logistics and supply chain processes have truly emerged as critical business imperatives that drive significant revenues for companies that have executed a willingness to pull this strategic profit lever.” 

Blaz has also been recognized for accomplishments in driving improvements in customer satisfaction, operational excellence and building high performance teams within organizations. With focused perspective, creative vision and a pioneering approach, Mr. Blaz maximized value and returns for businesses in various capacities by leading, implementing strategic initiatives and delivering world class results. 

“Flash Global Logistics is clearly one of the most innovative companies in the supply chain and logistics world today,” said Blaz, Strategic Business Consultant – Global Service Operations for Steve Blaz and Associates.  “I feel privileged to join this exciting and dynamic team and look forward to working closely with Jim, John and the board during the next phase of Flash’s growth.” 

Preceding his position with Juniper, Mr. Blaz enjoyed 13 years with Cisco Systems in executive level positions leading the company’s Global Product Services and Global Onsite Services. He developed and implemented Cisco’s worldwide strategy for SMARTNet Onsite Services, also originating Cisco’s world class support methodology, ‘VISE’ - Virtual Internetworking Support Engineering. During his tenure with Cisco, Mr. Blaz oversaw the growth and expansion of Cisco’s Onsite Services from $4M to in excess of $1B. 

Mr. Blaz’ prioritization of strategic partnership throughout his career has inherently shaped his views and interests regarding the strategic growth potential of a business, its customers and end users. He dedicates his enthusiasm and energy as a consultant specifically toward the topics of Globalization, Operational Excellence, Business Process Re-Engineering, Ease of Doing Business and Turnaround Strategy. Within his past experience, he has identified and defined indicators of success in these areas, as well as the habits that create repeatable instances for success, and is devoted to sharing this information via consulting to result in future business team wins.  

Steve Blaz resides in the San Francisco Bay Area. He serves on the advisory boards for Aberdeen Research and Worldwide Business Research, and currently acts as a Strategic Business Consultant, Global Service Operations via Steve Blaz and Associates. . 

About Flash Global Logistics:   Flash provides mission critical inventory management and engineers supply chain solutions for clients worldwide.  Flash is headquartered in the U.S. and is incorporated in Germany and Brazil.  The company’s global capabilities and infrastructure span approximately 700 Forward Stocking Locations, 12 multi-client distribution centers, five command centers and several regional offices. Services include rapid setup and deployment for the global movement of critical parts and products, including IOR/EOR in approximately 85 countries, evaluation of in-country requirements, paperwork documentation/streamlining, minimization of customs clearance times, VAT deferment management and bonded warranty warehouses.  Flash’s blue chip client roster includes companies in high tech, healthcare, telecommunications, semiconductor, computer data storage and networking. With asset light network modeling for flexibility and maximum cost consideration for clients, Flash engineers solutions that map service applications directly to clients’ requirements. For more information, please call 973.808.3360 or visit www.flashlogistics.com.

Steve Blaz

John Miller, Senior Vice President Global Business Development, speaks out on integrating provider services into the Client’s World, in the current issue of Supply & Demand Chain Executive's feature story: The Road Ahead for 3PLs.

Editor Andrew Reese’s executive memo introduction of the feature story, “Cautiously Optimistic”, mentions the increasing internationalism of third party logistics. In the memo, John Miller is cited as acknowledging that Flash’s clients have been looking outside North America for business opportunities. The introduction further mentions how Flash’s known strengths in new and emerging markets, including established infrastructure and IOR support for clients’ most cost efficient and compliant material movement, are key to companies’ sales and service strategies in these areas.

The article and download can be viewed below.

	Supply & Demand Chain Executive's Feature Story: The Road Ahead for 3PLs.
	On Line Supply & Demand Chain magazine

Tapping Uncommonly Strong Market -
Flash Global Logistics Continues Expansion with 36 Locations in Sweden

Adding to recent growth in China, Brazil and Russia, Flash further establishes itself as the global logistics powerhouse by strengthening its foothold in the important Northern European market.

Pine Brook, NJ, November 2, 2009 - Flash Global Logistics, the global leader in single source supply chain solutions for mission critical parts and products, today announced that the company continues to strengthen its global position as the service parts logistics leader with 36 locations across Sweden.

Swedish banks have been more restrictive with loans due to lessons learned from the financial crises in Sweden during 1990 and 1994 which potentially softened their impact felt from global recession in comparison to other markets.  According to prognosis from Sweden's Central Bank, growth has been strong in recent years, with an annual average GDP growth rate of 2.7% in 2005, 4.1% in 2006, and 2.6% in 2007.  Although growth slowed significantly in 2008 to 0.9%, GDP growth is predicted to turn more positive for the remainder of 2009, rebounding positively as with other global forecasts.  These same experts predict Sweden is expected to pick up to 1.9% in 2010.

“Flash clientele includes a large number of international companies requiring global service parts logistics, and we are always working to tap into and create support to strengthen the markets, passing opportunity, cost benefits and supply chain solutions on to them,” says John Miller, Senior Vice President Global Business Development for Flash Global Logistics.  “These leading firms depend on efficient, timely and secure logistics services across all regions.  Strengthening our foothold across Northern Europe with 36 locations in Sweden further solidifies our client commitment, global reach and ability to provide the industry’s best global logistics services.”

In addition to Sweden’s comparatively positive GDP numbers, Flash’s strong supply chain expertise in the region is nicely complimented by the fact that Sweden also has one of the top five best logistics markets in the world, according to the World Bank LPI which evaluates logistics performance and competitiveness.

Flash also recently announced a network increase of 59 locations in Russia, including Importer and Exporter of Record (IOR/EOR) expertise, to satisfy significant growth and technological demand in the Russian market, in addition to 66 locations in China, enhancing its existing local distribution, customs clearance and Importer or Record (IOR) capabilities in that region. In total, Flash Global Logistics maintains IOR/EOR relationships for clients in 85 countries worldwide. 

About Flash Global Logistics:  Flash provides mission critical inventory management and engineers supply chain solutions for clients worldwide.  Flash is headquartered in the U.S. and is incorporated in Germany and Brazil.  The company’s global capabilities and infrastructure span approximately 700 Forward Stocking Locations, 12 multi-client distribution centers, five command centers and several regional offices.  Services include rapid setup and deployment for the global movement of critical parts and products, including IOR/EOR in approximately 85 countries, evaluation of in-country requirements, paperwork documentation/streamlining, minimization of customs clearance times, VAT deferment management and bonded warranty warehouses.  Flash’s blue chip client roster includes companies in high tech, healthcare, telecommunications, semiconductor, computer data storage and networking.  With asset light network modeling for flexibility and maximum cost consideration for clients, Flash engineers solutions that map service applications directly to clients’ requirements.  For more information, please call 973.808.3360 or visitwww.flashlogistics.com.

Russia is Ready for Technology -
Are You Ready to Service the Russian Market?
Flash Global Logistics to Present “Challenges And Opportunities”
A Service Strategy for the Russian Market At Strategic Service Management Conference

Attendees to learn how to capitalize upon emerging markets though strong supply chain strategy and infrastructure.

Pine Brook, NJ, October 19, 2009 - Flash Global Logistics, the global leader in single source supply chain solutions for mission critical parts and products, today announced that Philippe Jadoul, VP International for Flash Global Logistics, will be speaking at the Strategic Service Management Conference in Amsterdam at 12:00 on October 28, 2009.

Russia, one of the emerging market BRIC countries, has its own inherent challenges and opportunities. Successfully navigating the intricacies of the international supply chain for Russia, including IOR/EOR, customs clearance and compliance, centralizing your service practices and planning for sustainable growth are necessary for profitability and success in the market.  Mr. Jadoul will discuss the keys to developing and implementing the right model that will support a highly successful after sales strategy in the hot emerging Russian market.

“Emerging markets are essential to corporate growth,” says Jadoul.  “Globalization and expansion require a service infrastructure that can adapt to and manage diverse and constantly changing laws and regulations.  Moving service parts into and out of countries and across borders expediently and with relatively low cost can be a challenge without the proper knowledge.  During our discussions at SSM, we will explore how companies can successfully overcome these challenges and capitalize upon the significant opportunity that lies in the emerging Russian technology corridor.”

Join Jadoul and other executives from Flash Global Logistics and gain knowledge on how to achieve a competitive advantage, plan your strategy, leverage your investment in the region, or consider and determine if this is a market for your company’s growth and expansion.

Jadoul continues, “Education, planning and execution will eliminate costly mistakes and service obstacles as companies enter into client agreements to support sales in this region.  Once services are established, the benefits will extend throughout the organization and can build stronger relationships and higher revenues.”

Strategic Service Management is a high-profile conference that concentrates on delivering fresh insight and key strategies that enables companies to achieve sustainable growth and deliver agile support to customers across global markets.  In three consecutive days, attendees will join over 150 service professionals from across Europe and learn how to implement successfully in a competitive environment, protect brand integrity and overcome this year’s most challenging service issues, including:

• Leveraging in-depth metrics to quantifiably measure performance and maximize service potential
• Adopting remote diagnostics to improve operational effectiveness, boost resolution rates and minimize service downtime
• Deploying tools and techniques to optimize customer lifetime value and increase aftermarket wallet-share
• Establishing successful outsourcing partnerships to streamline service delivery and achieve operational excellence
• Adopting a proactive approach to service and driving customer satisfaction through accurate forecasting

To support its clients in Russia, Flash recently expanded its capabilities and infrastructure to 59 locations across the region, as well as having established strong professional relationships locally to enable correct and transparent cross-border operations, thus helping clients ensure compliance to in-country requirements.

Additionally, Flash maintains IOR/EOR relationships for clients in 85 countries worldwide. 

About Flash Global Logistics:  Flash provides mission critical inventory management and engineers supply chain solutions for clients worldwide.  Flash is headquartered in the U.S. and is incorporated in Germany and Brazil.  The company’s global capabilities and infrastructure span approximately 700 Forward Stocking Locations, 12 multi-client distribution centers, five command centers and several regional offices.  Services include rapid setup and deployment for the global movement of critical parts and products, including IOR/EOR in approximately 85 countries, evaluation of in-country requirements, paperwork documentation/streamlining, minimization of customs clearance times, VAT deferment management and bonded warranty warehouses.  Flash’s blue chip client roster includes companies in high tech, healthcare, telecommunications, semiconductor, computer data storage and networking.  With asset light network modeling for flexibility and maximum cost consideration for clients, Flash engineers solutions that map service applications directly to clients’ requirements.  For more information, please call 973.808.3360 or visit www.flashlogistics.com.

Russia Press FGL

Highly regarded and influential industry publication recognizes leading logistics provider as one of the Inbound Logistics Top 100 3PL Providers of 2009

Pine Brook, NJ, August 3, 2009 - Flash Global Logistics, the global leader in single source mission critical supply chain solutions for critical parts and products, today announced that the company has been selected as an Inbound Logistics Top 100 3PL Provider for 2009. "Tactical operational results are fundamental to 3PL value, but so is the strategic vision of experienced logistics providers”, said Felecia Stratton, Editor, Inbound Logistics. “Today's business logistics leaders say they appreciate 3PLs that are proactive, take the lead in offering suggestions, and help transform the enterprise. Flash Global Logistics qualifies as an Inbound Logistics 2009 Top 100 3PL Provider because it has shown consistent results in transforming customers' logistics and supply networks, businesses, and enterprises.”

“We are honored to be selected and recognized by such an outstanding publication as Inbound Logistics. Flash’s success is owed to our blue chip client roster of companies like GE Security, Juniper Networks and Wellington Technologies,” said Jim van Leenen, CEO and President, Flash Global Logistics. “Our ability to consistently serve these leading companies demonstrates that savvy organizations are leveraging our expertise, experience and focus on engineering business solutions to increase revenues, decrease costs and distance themselves from their competition. Flash’s focus on engineering solutions to map Flash services to client requirements, while developing innovative strategies and solutions for advanced supply chain modeling, provides distinct competitive advantage to our clients while positively impacting their bottom line.

Like Flash Global Logistics, our clients are able to continually exceed the expectations of their customers by maintaining the highest level of customer service and loyalty.” Stratton continues, “Inbound Logistics readers say great 3PL relationships are built not just on cost savings but on consistent customer service. Clearly, customer service is fundamental in measuring 3PL excellence. Flash Global Logistics provides that level of customer service and that is why it has been recognized by Inbound Logistics editors as a 2009 Top 100 3PL Provider.” For Inbound Logistics editors, selecting the annual Top 100 3PL Providers demands a great deal of expertise and industry analysis, given the pace of change and the number of new entrants in the global outsourcing market. More than 300 companies were considered for selection this year, and IL editors conducted a diligent process of evaluating the companies and their clients, in addition to conducting online research. The service providers these editors selected possess skill sets and resources capable of matching required outsourcing needs. Editors make their selection with the goal of providing a balanced and accurate assessment of readers’ needs and the 3PLs best-suited to meet their specific requirements.

About Flash Global Logistics: Flash provides mission critical inventory management and engineers supply chain solutions for clients worldwide. Flash is headquartered in the U.S. and is incorporated in Germany and Brazil. The company’s global capabilities and infrastructure span approximately 700 Forward Stocking Locations, 12 multi-client distribution centers, five command centers and several regional offices. Services include rapid setup and deployment for the global movement of critical parts and products, including IOR/EOR, evaluation of in-country requirements, paperwork documentation/streamlining, minimization of customs clearance times, VAT deferment management and bonded warranty warehouses. Flash’s blue chip client roster includes companies in high tech, healthcare, telecommunications, semiconductor, computer data storage and networking. For more information, please call 973.808.3360 or visit www.flashlogistics.com.

About Inbound Logistics: Inbound Logistics is the leading trade magazine targeted toward business logistics and supply chain managers. The magazine's editorial mission is to help companies of all sizes better manage corporate resources by speeding and reducing inventory and supporting infrastructure, and better matching demand signals to supply lines. More information is available at www.inboundlogistics.com.

Further demonstrating that Flash is the company to support global growth and business, Flash hires seasoned supply chain executive for Client Business Development solutions and opportunities

Pine Brook, NJ, August 3, 2009 — Flash Global Logistics, Inc., the global leader in single source supply chain solutions for critical parts and products, today announced that the company continues to expand globally and that its significant growth across Latin America has led to the hire of coveted industry veteran Benedito Nunes, who joins Flash Global Logistics as Director of Business Development, Latin America. “In today’s competitive international market, adding a leading single source supply chain solutions provider for critical parts and products is no longer viewed as cost of doing business, but as a strategic business imperative,” said Jim van Leenen, CEO and President, Flash Global Logistics. “We are honored to have Benedito join the team, and lucky as well. His experience in developing business solutions for LATAM will help more companies realize the value Flash is providing not only in Latin America, but across the world. His expertise further enhances our leadership position in the region and beyond.” Officially joining Flash on July 15, 2009, Nunes brings over 20 years of supply chain experience to the leading supply chain provider. Not only does Benedito bring significant business acumen to the team, his expertise in business development and supply chain solution project implementation makes him the perfect leader to expand Flash’s already burgeoning LATAM operations.

He is fluent in Portuguese, Spanish and English, with specialized skills and knowledge in After Sales and Service Parts Logistics, Customs compliance, international and domestic transportation, reverse logistics solutions, global accounts management, logistics solution design, risk management and insurance. Nunes holds a B.S in Civil Engineering from Mackenzie University, São Paulo, Brazil and an M.S.E in Ports, Shipping and Transportation Management IMTA. “Flash’s leadership, client satisfaction, solutions engineering and continued expansion throughout LATAM reflect the company’s commitment to serving the needs of its growing global client base,” says Nunes. “These factors, coupled with significant demand for Flash’s solutions, create the perfect combination for long-term success. I am excited to have joined the industry leader and look forward to facilitating new opportunities for global growth.” Prior to joining Flash Global Logistics, Mr. Nunes has enjoyed a solid career supporting global Fortune 100 accounts with DHL, where he was responsible for the development and management of global high tech business units in Latin America, including Dell, Samsung, Flextronics, LG and more. Nunes will be directing business development and solutions for Flash Global Logistics Latin America. He will also act as a key resource for the Flash team to develop structure and strategy in this important region.

About: Flash Global Logistics provides mission critical inventory management and supply chain solutions for clients worldwide. Flash is headquartered in the U.S. and is incorporated in Germany and Brazil. The company’s global capabilities and infrastructure span approximately 700 Forward Stocking Locations, 12 multi-client distribution centers, five command centers and several regional offices. Services include rapid setup and deployment for the global movement of critical parts and products, including IOR/EOR, evaluation of in-country requirements, paperwork documentation/streamlining, minimization of customs clearance times, VAT deferment management and bonded warranty warehouses. Flash’s blue chip client roster includes companies in high tech, healthcare, telecommunications, semiconductor, computer data storage and networking.

For more information, please call 973.808.3360 or visit www.flashlogistics.com.

GlassHouse Technologies Expands Service Model in China and Brunei

Flash Global Logistics is selected as critical logistics provider for 4 hour service, IOR / EOR

Pine Brook, NJ, June 10, 2009 – GlassHouse Technologies, Inc., a global provider of IT infrastructure services enabling organizations to consolidate, virtualize, protect and manage their IT environments, has chosen Flash Global Logistics, Inc  as its critical logistics provider for seven locations in China and one in Brunei requiring four (4) hour service, including Importer and Exporter of Record (IOR/EOR) capabilities in Brunei.

GlassHouse provides a range of Customer Support Services for hardware and software providers, including 24/7 call center support, global field service support, global logistics storage and distribution support, as well as technology integration and professional services.  Level 1 and Level 2 technical service must be performed in conjunction with critical parts being dispatched under the strict timelines of 4 hour service level agreements for maximum uptime and business continuity.  GlassHouse demands a high level of responsiveness and international solutions for rapid deployment, storage, import, export, customs and clearance time efficiency in a scalable solution to serve its customers.  Flash’s capabilities to deliver these services in all major and minor markets across the globe are the basis for the working relationship in China and Brunei.

“Flash Global Logistics’ core competency includes mission critical global logistics to achieve key performance indicators for aggressive service level agreements,” says Brian Ritchie, SVP & GM Support and Managed Services Division, GlassHouse Technologies, Inc. “This is why they were chosen as our logistics partner.  Flash is supporting a growing part of our business, especially in the Asia/Pacific region, and we have full confidence in their ability to help us keep our worldwide customers satisfied with high performance and unparalleled support.”

“Globalization provides challenges alongside extreme opportunities, especially in the current economy,” says Jim van Leenen, CEO and President, Flash Global Logistics.  “Flash is surfacing as the leading emerging market provider partner, developing solutions for clients in challenging markets, including BRIC countries – Brazil, Russia, India and China.  We proudly support GlassHouse Technologies, providing best in class service to achieve their critical logistics needs.”

Flash is also incorporated in Germany and Brazil with Distribution Centers in both locations, and recently added 66 locations to its China network.

About:  GlassHouse Technologies is a global provider of IT infrastructure services enabling organizations to consolidate, virtualize, protect and manage their IT environments.  GlassHouse delivers services through Transom^SM, a unique delivery framework comprised of proprietary software tools, methodologies and domain expertise.  GlassHouse reduces costs, decreases risk and improves service levels by providing measurable results and vendor independent solutions. GlassHouse focuses on the storage, data protection, virtualization, security and data center markets.  www.glasshouse.com

About:  Flash Global Logistics provides mission critical inventory management and supply chain solutions for clients with real time visibility and a configurable IT system worldwide.  Flash’s global capabilities and infrastructure span approximately 700 FSL’s, 14 Multi-Client DC’s, 5 Command Centers and regional FLASH offices, providing rapid deployment and setup for global movement of critical parts and products, including IOR/EOR, evaluation of in-country requirements, paperwork documentation/streamlining, minimization of customs clearance times, VAT deferment management and bonded warranty warehouses.  FLASH clients include high tech, healthcare, telecommunications, semiconductor, computer data storage and networking industries requiring global part availability in 90 min / 2 and 4 hours with real-time information via FLASHTRAC^©. Using real-time visibility, strategic inventory positioning, a configurable web-based IT solutions system, and local personnel with global business market expertise, FLASH’s customized solutions improve customer satisfaction while minimizing expense.  www.flashlogistics.com

 

Contact:
Amy Minarik, 973.808.3360

Amy Minarik
Director Marketing and Public Relations
Flash Global Logistics, Inc.|PO Box 2036
10 Old Bloomfield Avenue|Pine Brook, NJ 07058 USA

Flash Global Logistics provides thought leadership contributions at Worldwide Business Research’s Interlog Summer 2009. Philippe Jadoul, VP International, will speak and educate the audience of attendees regarding Importer and Exporter of Record Basics. His address will include ways of achieving global representation, knowing your trade management solutions, benefits, corporate responsibilities, procedures and liabilities. Philippe will be accompanied by Alex Cecolim, Global Director, Engineering & Product Development, who will present a Case Study of a successful IOR/EOR trade management relationship for spare parts in Brazil.

Customs and Clearance processes in emerging markets often present logistics challenges to businesses’ growth but when managed and expedited properly, create significant opportunities for growth.

Philippe Jadoul is the Vice President International of Flash GMBH headquartered in Wiesbaden, Germany. Philippe has worked across Europe in the logistics field for over 20 years. He has been providing critical spare parts logistics solutions for Flash customers for over 10 years. Philippe is fluent in English, German, French and Dutch. Philippe is a Belgian national and spent several years in the Belgian Army. Following this service, he worked for UPS in senior operational management roles for a decade. For more information regarding Philippe Jadoul, Alex Cecolim and the Flash Global Logistics global team, please click here

Flash Global Logistics, leading global critical logistics solutions provider, adds 66 locations to its network in China enhancing its existing distribution, customs clearance and Importer or Record (IOR) capabilities. Flash leads the industry as an emerging market provider partner, developing solutions for clients in challenging markets that hold opportunities for global growth, including BRIC countries – Brazil, where Flash incorporated in 2008 with a fully functional Distribution Center and Command Center, Russia, India and China.

Under the guidance of Philippe Jadoul, VP International, Flash provides rapid deployment and setup for import/export of critical parts and products, evaluation of in country requirements, paperwork documentation and streamlining, minimization of customs clearance times, VAT deferment management and bonded warranty warehouses where necessary.

To learn more about Philippe Jadoul and his team of International Directors, please click here

Flash Global Logistics, Inc. will attend Winter Interlog 2009 - The Aftermarket Product & Service Parts Logistics Event, from January 26-29, at this year's event venue on Marco Island, Florida.

John Miller, Senior Vice President Global Business Development, will present this year's Main Day Chairperson's Opening Address on Tuesday, January 27.

The Theme of this year's conference is "Enhancing Customer Service and Brand Loyalty while Minimizing Cost in a Changing Market".  Slated to keynote is Ms. Cathie Gridley, President, Systems Customer Services, GE Aviation, "Improving Performance Perception:  Knowing How Your Customers View You to Deliver First Class Customer Service". 

Also scheduled to speak are joint keynote presenters John Schneider, Sr. Vice President, Aerospace and Government Markets, New Breed Logistics, and Randy Nation, Manager, C-17 Distribution Center Atlanta, Boeing, on the topic of "Utilizing Performance Based Logistics To Guarantee Improved System and Product Support".

Jim van Leenen, CEO and President Flash Global Logistics, will be present at the event along with John Miller and the Flash team. 

Jim van Leenen, P.Log. and honored member of The Logistics Institute in Canada, shares his insight on the Logistics Industry, Logistics as a career opportunity, and the professional and personal philosophy that underscore his effectiveness as a leader and team builder. 

The Logistics Institute is a non-profit organization that certifies individuals with the Professional Logistician designation.  The Logistics Institute offers a number of certification programs and is an industry leading source for education, building leaders and thought leadership amongst industry professionals.

To read the full interview, including Jim's thoughts on being a truly global company, working with GE Capital and earning the P.Log.

Integrating Spare Parts Planning With Logistics

Parts management today is a critical and integral component in the strategic service chain; getting the right part to the right place at the right time dramatically impacts a service organization's margins as well as its customer satisfaction metrics. An Aberdeen survey of 150 service firms conducted in June 2008 found that the top goal facing organizations is the need to improve customer satisfaction. To support that goal, almost 60% of leading companies are adopting strategic actions to create a totally integrated service workflow, from parts forecasting and planning through logistics and distribution. This report studies how leading firms are using technology and optimizing processes to better manage the flow of parts.

"This report, the first to cover the topic of parts management in such detail, provides a benchmark against which firms can measure themselves" states Jack McAvoy, Research Director, Aberdeen Group.  Post-sales service organizations realize that success requires an effective balance of resources, both people and parts, which can be brought together in a cost-efficient manner to deliver service.  Forecasting the right level of spare part requirements as well as engaging the systems necessary to manage the distribution of spare parts to service technicians or customers is a critical driver of service performance and operational excellence."

Flash Global Logistics, Inc. invites you to obtain a complimentary copy of the above report by visiting Integrating Spare Parts Planning With Logistics. 

Flash Global Logistics, industry leader in critical deliveries, time sensitive deliveries, critical spares and inventory management with its proprietary FLASHTRAC^© system developed specifically for this industry, is first choice in logistics for ProWorks, Inc. in Santa Clara, CA. 

ProWorks is a privately held provider of advanced electronic manufacturing services, operating two facilities in the heart of the Silicon Valley.   ProWorks’ service offerings include product realization engineering, strategic supply chain management and optimization, build-to-order and configure-to-order direct fulfillment, PCBA and full system level manufacturing, test services, including 5DX, ICT, AOI, flying probe and functional test, and sustaining services, including product repair, RMA depot and BGA rework.  

ProWorks is recognized for high quality PCBA and system level manufacturing of complex products, and is certified in ISO9001:2000, ISO14001:2004, AS9100-B, S.20.20 and IPC Lead Free Manufacturing standards.  ProWorks has developed web based analysis and visibility tools to automate and control Supply Chain and Manufacturing processes.  Currently, ProWorks is building a 100,000 square foot facility in Sriperumbudur Hi-Tech Special Economic Zone, 40 kilometers west of Chennai, India.  www.pro-works.com.

Steve Guthrie, Senior Vice President, Global Sales & Marketing, gives the Chairperson’s Opening Address at the Service Parts Management Symposium of Interlog.
This OEM one day only symposium will help arm companies’ intending to Go Global with the tools and strategies necessary to maximize their spare parts organization, keep their planning top-notch and stay ahead of the competition.

Steve Guthrie will go on to host Interactive Roundtable Discussions, including topics such as Achieving Visibility Across Your Aftermarket Operations, Building Effective Repair Operations in Emerging Markets, and Best Practices to Effectively Serve Customers in Remote Locations.