At Flash Global Logistics, our clients receive comprehensive, committed and concise service tailored to their specific needs, utilizing the strength of our entire Flash Team and directed through your Single Point of Contact, your dedicated Director of Client Development (DCD).
Your customer service is both internally and externally focused.Your DCD will guide and assist you through many processes, beginning with the contract service agreement and extending throughout your relationship with Flash Global Logistic, Inc.
Examples of the means by which we may assist you in meeting your Logistics Challenges include but are not limited to:
- Order and Delivery Management
- Call Center Services
- Commercial Invoices and International Document preparation
- Claims filing if needed
- Escalation Management
- FSR/FSE Communication
- Asset Recovery (Reverse Logistics)
- KPI and Milestone Management in the Order to Delivery Process
- Return Waybill Requirement management and Standalone Asset Recovery
Flash is constantly improving our own internal systems and looking for ways to bring value to you as our client.To learn more about what to expect as you become a client of Flash Global Logistics, please visit our Customer Experience section.
If you have specific requests regarding Customer service, please contact Flash to learn how we can meet your needs.
